Vaga Customer Care Supervisor Para Rio Grande Do Norte

Pedros Chicken está com vaga(s) de emprego para Vaga Customer Care Supervisor Para Rio Grande Do Norte em Rio Grande do Norte

Cargo:

Customer Care Supervisor – Rio Grande do Norte

DUTIES AND RESPONSIBILITIES:

1. Serve as the critical link between customer service staff and customers, ensuring a professional, high-quality service experience
2. Monitoring, leading, and training team members
3. Investigate and resolve customer issues, evaluate staff performance, and provide coaching and mentoring to foster growth
4. Ensure daily customer service operations are executed smoothly and efficiently
5. Provide a terrific customer service experience
6. Train team members to provide professional and friendly service
7. Be an expert in interacting with customers
8. Convey and distribute important information and tasks effectively
9. Train and motivate employees successfully
10. Handle difficult situations through precise communication
11. Supervise a team of customer care representatives
12. Provide assistance and leadership in any situation
13. Demonstrate outstanding problem-solving abilities
14. Identify and solve problems quickly and appropriately
15. Handle customer and employee issues effectively and quickly
16. Keep track of multiple assignments, tasks, meetings, and schedules
17. Maintain a perfect organization system to stay focused and perform well
18. Monitor and supervise customer service staff and daily activities, operations, rosters and discipline
19. Evaluate the staff performance and provide them with regular feedback
20. Assist staff with duties if needed – Taking calls, clearing complaints dashboards
21. Train new team members on customer service activities and company policies
22. Track and monitor refunds
23. Deal with customer problems and strive to fix them
24. Establish and implement customer service policies and strategies
25. Create and organize work schedules and shifts
26. Delegate tasks and assignments
27. Communicate with customers and ensure outstanding customer satisfaction
28. Perform data and statistical analysis
29. Write and prepare reports on overall customer satisfaction and complaints
30. Collect customer feedback and implement changes where necessary

REQUIREMENTS:

1. Diploma in business administration, customer service, or a related field
2. 3+ years of experience in a customer service role, with at least 1 year in a supervisory capacity/ Team Leader role
3. Proven track record of handling escalated customer issues effectively
4. Previous working experience in customer service – Fast food industry (Advantageous)
5. Computer proficiency – Microsoft Office Suite, proficient in Excel
6. Outstanding supervisory skills
7. Exceptional customer service and communication skills
8. Organization and the ability to delegate tasks
9. Strong problem-solving skills
10. Motivation and coaching abilities

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